Voice / Unified Communications

ABS is very bullish on the implications of the growing ubiquity of IP. As high speed IP access becomes less expensive and more pervasive, ABS sees opportunity for our clients to increase both the effectiveness and efficiency of their operations in the market. ABS sees voice, video, and presence as the drivers for IP-based, voice ready networks. While the justifications for IP-based voice/video networks remain firmly entrenched in the traditional cost justification models of lower operational costs, lower long distance costs, reduced costs for moves/adds/changes, reduced conferencing costs, and lower equipment costs, ABS believes that real payoff for IP-based voice/video networks lies in their applications potential. As an IP resource, your "phone" can now access resources anywhere, anytime. Pertinent information about your availability and contact methods can be included throughout your extended network. Productivity, customer/constituent satisfaction, and improved communications are the real payoffs for businesses, schools, and governments who invest in IP-ready voice/video systems and applications.

In 1999, ABS Technology Architects became the first Cisco IPT certified partner in Virginia. Through years of multiple iterations of Cisco certification requirements, ABS has maintained the longest history of Cisco voice certification in Virginia. While this is a great "fun fact," the reality for our clients is that no one in Virginia has more experience deploying Cisco IP Telephony, Cisco IP Communications, or Cisco Unified Communications. Therefore, when Cisco marketing comes up with the next catch phrase for its IP-based voice offerings, ABS will still have the longest track record of certification in Virginia. ABS has deployed over 100 systems ranging from small single site deployments to 1000+ handset, multi-site rollouts. We have installed over 23,000 handsets and over 2,500 seats of IP contact center agents across 80 contact centers. ABS understands the business context of IP-based voice and video deployments and the technical requirements for a smooth and timely rollout. ABS helps our clients match the IP Communication solution with the driving need and then deploys the solution to seamlessly meet and exceed client expectations. ABS "gets it" with respect to IP communication, from innovation of the solution to final cutover and documentation. ABS’ experience, process, and skills are unparalleled in our trading area.