Managed Services

More and more, ABS is finding that our clients are asking us to help them get back to running their core businesses and operations. ABS has responded with unique, customer designed managed service offerings for our clients. ABS has the ability to remotely monitor and manage voice networks as well as provide remote security services for our clients. ABS sees these offerings as an emerging part of our business, and as in the past, we are taking the lead from our clients in terms of how quickly and where we grow ABS managed service offerings.

Some of the capabilities offered through our service include:

Voice and data network discovery and topology
Networkwide inventory collection and reporting
Cisco device performance monitoring
In-depth syslog reporting
Cisco Unified IP telephony monitoring
Interface status and traffic monitoring
Reports
End-user access to online customer portal
Multilayer alert-filtering capability
Real-time alerts and notifications through e-mail and paging
Configurable e-mail and pager addresses based on time-of-day setting
Alert escalation
Interface to common trouble-ticketing applications
End-of-sale and end-of-life database reference and notifications for selective Cisco devices
Scheduled HTML-based automated e-mail monthly reports that include network alert summary, device-availability analysis, Top N Utilization reports, and network topology
SNMP and secure HTTPS-based communication with managed devices

For a PDF Download on ABS Managed Services, please click here.