MY ABS SUPPORT

Managed Services

More and more, ABS is finding that our clients are asking us to help them get back to running their core businesses and operations. ABS has responded with unique, customer designed managed service offerings for our clients. ABS has the ability to remotely monitor and manage voice networks as well as provide remote security services for our clients. ABS sees these offerings as an emerging part of our business, and as in the past, we are taking the lead from our clients in terms of how quickly and where we grow ABS managed service offerings.

Some of the capabilities offered through our service include:

Virtual

· 24x7 network monitoring and problem detection

· Remote repair (when applicable) from our highly trained engineers

· Dedicated Support Desk that ensures your problem is resolved in a timely and efficient manner

· Real-time alerts and notifications through e-mail and paging

· User access to our online customer portal

· Emailed monthly reports that include network alert summary, device-availability analysis, and network topology

· Internet security protection

Onsite

· Professional engineering team available for on-site response to customer locations

· Onsite parts replacement when necessary

· Onsite repair and maintenance of routers, switches, servers, computers and phones

· ABS engineers are professional, courteous, respectful and highly knowledgeable

Hybrid

MSA

For a PDF Download on ABS Managed Services, please click here.