IP Contact Center

ABS believes that customer satisfaction is one of the most vital aspects of almost any business.  Therefore, the use of contact center management is a key to improved communications and the transformation of customer care. Using tools such as Cisco's contact center management, businesses are able to use web, voice, email and video to provide their customers with distinctive personalized customer services. 

Utilizing the capabilities and versatility of IP technologies, ABS' contact center clients have been able to reduce the costs of their customer communication while at the same time increasing the quality of their customer experiences.  Contact centers allow our clients the opportunity to provide tailored, consumer centered services to their customers using voice, web, email, and video.  

The improved communication that comes from contact center management helps clients quickly identify and resolve potential problems while also increasing revenue opportunities. 

ABS has been the "go-to" partner for deploying Cisco contact centers for the past several years. We have installed and implemented contact centers up and down the East Coast, and have deployed over 2,500 Cisco contact center seats across 80 contact centers. We believe that Cisco's contact center technologies are an essential application for our Cisco Unified Communications clients.